Voice over IP has successfully replaced the traditional telephones with its cheaper cost and convenient adaptability. VoIP enables the voice communication and multimedia sessions over Internet protocol networks. The common terms that are interchangeably used for VoIP are Broadband phone service, IP telephony and internet telephony.
Due to affordability and easy adaptability, VoIP is rapidly gaining acceptance in IT field. In the past few years the IT industry saw the evolution of simple voice over IP into advanced and fully integrated Unified Communications (UC) systems. The integration term in UC refers to the combination of several communication components. These combinations cover everything from video conferencing to instant messaging, chat and voicemail.
Let’s have a look at top 5 VoIP Trends that should be considered by the IT decision makers:
- Hosted Private Branch Exchange (PBX) system with cloud
Cloud has been proven to be a boon for the IT world. Enterprises that have migrated to the cloud no longer need to bother about the maintenance, heavy repair cost and deployment. Similarly, PBX is a very cost effective telephonic infrastructure system that allows easy switching of calls. Sharing of external phone lines is allowed simultaneously when users are taking calls on local lines. PBX has added more value to the quality of delivery of voice communication over the internet.
2. Productive Back-end Analytics
Back-end refers to such parts of system which are closely connected to the available resources and act as an intermediary between front end and present resources. That’s why proper analytics of back-end processes are required. The cloud services have augmented back-end analytics, allowing the business persons to track all the data necessary for their day to day operations. In advance feature, a dashboard is provided to the admin from where he can handle everything like manage content, assign specific roles, assign data algorithms, etc. It allows the user to get accurate and precise insights for proper business growth.
3. Mobile devices to replace desk phones
The IT sector seems to rely more on mobile phones in comparison to fixed line phones. Enterprise mobility saw its booming demand in 2015, i.e. it entered its best phase last year. Experts predicted that by 2020 Mobile devices would be the primary internet devices for companies across the globe.
The entire corporate sector seems to focus more on BYOD (Bring Your Own Device) business model that empower the employees to use their own mobile devices. Facts shows that the dependency of the business world on mobile devices is increasing day by day which translates into a colossal number of mobile subscribers in the years to come.
4. Collaboration among productivity applications and cloud platforms
Last year, we saw collaboration between voice over IP systems and popular cloud platforms like office productivity, Customer Relationship Management (CRM) and other numerous back office applications.
Many of the enterprises tested their unified communications (UC) technologies and got fresh exposure from Google Apps and Microsoft office 365. The idea was to take Microsoft Lync and Google Hangouts as gateways to complement VoIP solutions. This integration clearly indicates that the trend will be more popular in upcoming years.
5. Combination of UC and VoIP as a single unit
The integration of voice over IP with unified communications was quite successful last year. So, we can expect this integration to be permanent. The combination offered a high level of functionality that is cost-effective and completely optimized. It greatly helped the enterprise’s distributed and remote teams to communicate and collaborate smoothly with each other.
VoIP enables enterprises to rise above the conventional desk telephony infrastructure by leveraging the latest mobility trends. With the expansion of cloud and mobility, VoIP is most likely to become a crucial factor for potential business transformations.